Process
A clear four-phase implementation path with explicit client inputs, Hive deliverables and go/no-go decisions.
01
Map calls, tickets, handoffs, systems, risks and approval points.
Client provides: Process owners, sample data, system access constraints and success criteria.
Hive delivers: Prioritized automation map, risk notes and first-build recommendation.
Decision: Choose the workflow worth validating first.
02
Build a narrow slice with real prompts, retrieval, tool calls and review paths.
Client provides: Representative examples, source material and fast feedback from users.
Hive delivers: Usable prototype, evaluation notes and production scope.
Decision: Proceed, change scope or stop before heavy integration.
03
Connect identity, APIs, databases, telephony, queues, logs and approvals.
Client provides: Technical owners, credentials, security review and deployment preferences.
Hive delivers: Operable system with documentation, monitoring and controls.
Decision: Launch to a controlled user group.
04
Monitor quality, review failures, tune retrieval and expand safe actions.
Client provides: Operational feedback, approval decisions and expansion priorities.
Hive delivers: Evaluation reports, backlog and steady improvement cadence.
Decision: Increase volume, add workflows or hand off maintenance.
