Miami · Automation
AI automation for Miami operations.
Miami back offices drown in PDFs from the port, insurance portals, and email that should have been tickets. We automate one named queue: classify, draft, route, write only through a gate. The system of record stays yours.
MIAMI BEACH · TALK ON THIS SITE · SERVING GREATER MIAMI
What we build
Florida operators drown in the same work: PDFs from a portal, emails that should have been tickets, follow-ups that die in a spreadsheet. We automate a named workflow. The agent reads the artifact, proposes the next step, and writes only where a capability record allows it. High-impact actions stay behind a human. That is the Operators family we already ship, scoped to the queue you actually run — not a new platform you have to staff.
What ships
- One workflow in, then expansion — not a backlog of automations
- Document and email intake into the system of record
- Drafts with a pointer to the source, not a fluent guess
- Approval on writes and side effects
- Eval on action correctness, not how the email sounds
Local context
Greater Miami runs on hospitality, international trade, professional services, healthcare, real estate, and logistics through the port and airport. The work is bilingual, after-hours, and intolerant of a bot that invents a rate or a visa rule. Brickell offices, Coral Gables practices, Doral operators, and Wynwood brands all have the same constraint: a production system on the channel the customer already uses, with a human in reach.
Also serving Brickell · Coral Gables · Doral · Wynwood · Coconut Grove · Downtown Miami
Where it lands
Named workflows.
- Trade and freight document packs classified before a coordinator retypes them
- Medical-office referrals and records routed with a human on exceptions
- Property work orders created from email and WhatsApp instead of a shared inbox
- Lead follow-up that writes the CRM and stops when a person should call
Questions
Straight answers.
- Do we have to move off our Miami CRM?
- No. The automation sits on the board you already run. A new database is a last resort.
- Can this handle bilingual documents?
- If the eval set includes them. We do not claim OCR-and-hope on a Spanish bill of lading we have not tested.
- What is the first workflow you usually ship?
- The queue your staff already hates — a document type, an inbox, a follow-up. Expansion is a new constraint, not a year of story points.
Engage
Florida companies start on HIVE Bootcamp.
If the chatbot, voice line, automation, or Grok pipeline is not yet scoped, begin there. If the workflow is already constrained, send an engineering brief on this domain.
On-site only · no public phone · no public rate card