Florida · Chatbots
AI chatbots for Florida companies.
A chatbot that can answer, route, and hand off — on the channels your customers already use. We design, ship, and operate the system. Florida companies start here.
MIAMI BEACH · TALK ON THIS SITE · SERVING FLORIDA
What we build
Most Florida businesses do not need a research agent. They need a constrained assistant on the site, in WhatsApp, or on SMS that knows the hours, the inventory, the intake form, and when to stop talking and give the conversation to a person. Hive Forensics builds that as a production system: a defined corpus, a tool list with a default-deny, a transcript you can audit, and an escalation path. The same operator pattern we ship for internal workflows — wired to the customer-facing channel.
What ships
- Website, WhatsApp, and SMS assistants on one policy
- Answers grounded in your pages, catalog, or knowledge image
- Human handoff with the transcript attached
- Write-backs to the CRM or inbox you already run
- Eval on the questions your staff already hate answering
Where it lands
Named workflows.
- After-hours questions on a hospitality or clinic site that should not invent policy
- Property-management intake that files a ticket instead of promising a repair
- Professional-services screening that books a consult or declines with a reason
- Internal staff assistant over SOPs, with no export unless an approver allows it
Questions
Straight answers.
- Do you install an off-the-shelf chatbot widget?
- No. We will wire a channel you already have, but the assistant is a constrained system: corpus, tools, handoff, and eval. A pasted widget with no policy is not the work.
- Can the chatbot take actions, or only answer questions?
- Both, if the action is named. Booking, ticket creation, and CRM writes sit behind a capability record. Unscoped side effects do not ship.
- Will this work in Spanish and English?
- Yes, when the corpus and eval set cover both. South Florida work usually does. We do not claim fluency we have not tested.
- Where does the data live?
- In the environment the data class requires — customer cloud, VPC, or isolated. The chatbot is not an excuse to pour customer transcripts into a public copilot.
Engage
Florida companies start on HIVE Bootcamp.
If the chatbot, voice line, automation, or Grok pipeline is not yet scoped, begin there. If the workflow is already constrained, send an engineering brief on this domain.
On-site only · no public phone · no public rate card