Miami Beach · Chatbots
AI chatbots for Miami Beach businesses.
On the Beach, the customer is often a guest with a phone and a short window. We build chatbots for hotels, HOAs, restaurants, and local practices that answer policy, take a request, and hand off — from the company that actually sits in Miami Beach.
MIAMI BEACH · TALK ON THIS SITE · SERVING MIAMI BEACH
What we build
Most Florida businesses do not need a research agent. They need a constrained assistant on the site, in WhatsApp, or on SMS that knows the hours, the inventory, the intake form, and when to stop talking and give the conversation to a person. Hive Forensics builds that as a production system: a defined corpus, a tool list with a default-deny, a transcript you can audit, and an escalation path. The same operator pattern we ship for internal workflows — wired to the customer-facing channel.
What ships
- Website, WhatsApp, and SMS assistants on one policy
- Answers grounded in your pages, catalog, or knowledge image
- Human handoff with the transcript attached
- Write-backs to the CRM or inbox you already run
- Eval on the questions your staff already hate answering
Local context
Miami Beach is hospitality, condo associations, professional practices that serve the barrier island, and operators who cannot miss a call in season. South Beach, Mid-Beach, Surfside, and Bal Harbour run on after-hours demand and bilingual guests. We are not a hotel-tech vendor. We are the engineering company on the island that will put an agent on your line, a bot on your site, or a private system in your VPC.
Also serving South Beach · Mid-Beach · Surfside · Bal Harbour · North Beach
Where it lands
Named workflows.
- Hotel site and WhatsApp chat that knows check-in rules and will not invent a rate
- Condo and HOA chat that files a maintenance ticket with unit and photo
- Restaurant chat for hours, waitlist, and private-event inquiries
- Local practice chat that books or takes a message in English and Spanish
Questions
Straight answers.
- Can guests use WhatsApp instead of the website?
- Yes. Same policy on WhatsApp and the site. Guests already live there.
- Will it promise a late checkout it cannot honor?
- Not if the policy is in the corpus and the eval catches it. Invented amenities are the failure mode we test against.
- Do we meet in Miami Beach?
- When it helps. The commercial start is still a HIVE Bootcamp or an engineering brief — same as any other Florida company.
Engage
Florida companies start on HIVE Bootcamp.
If the chatbot, voice line, automation, or Grok pipeline is not yet scoped, begin there. If the workflow is already constrained, send an engineering brief on this domain.
On-site only · no public phone · no public rate card