Miami · Chatbots
AI chatbots for Miami companies.
Miami customers message first: WhatsApp for the restaurant, the site chat for the clinic, SMS for the property manager. We build the assistant that answers in English and Spanish, files the request, and hands off with the transcript. Not a widget that invents a rate on Brickell.
MIAMI BEACH · TALK ON THIS SITE · SERVING GREATER MIAMI
What we build
Most Florida businesses do not need a research agent. They need a constrained assistant on the site, in WhatsApp, or on SMS that knows the hours, the inventory, the intake form, and when to stop talking and give the conversation to a person. Hive Forensics builds that as a production system: a defined corpus, a tool list with a default-deny, a transcript you can audit, and an escalation path. The same operator pattern we ship for internal workflows — wired to the customer-facing channel.
What ships
- Website, WhatsApp, and SMS assistants on one policy
- Answers grounded in your pages, catalog, or knowledge image
- Human handoff with the transcript attached
- Write-backs to the CRM or inbox you already run
- Eval on the questions your staff already hate answering
Local context
Greater Miami runs on hospitality, international trade, professional services, healthcare, real estate, and logistics through the port and airport. The work is bilingual, after-hours, and intolerant of a bot that invents a rate or a visa rule. Brickell offices, Coral Gables practices, Doral operators, and Wynwood brands all have the same constraint: a production system on the channel the customer already uses, with a human in reach.
Also serving Brickell · Coral Gables · Doral · Wynwood · Coconut Grove · Downtown Miami
Where it lands
Named workflows.
- Hospitality chat that holds a reservation policy and never invents availability
- Clinic site assistant that books or takes a callback, and will not diagnose
- Property WhatsApp that opens a ticket with unit, photo, and priority
- Professional-services screening that books a consult or declines with a reason
Questions
Straight answers.
- Can the Miami chatbot run on WhatsApp?
- Yes. WhatsApp, SMS, and the website can share one policy. The channel is not the product; the constraint is.
- Will it speak Spanish?
- When the corpus and eval set include Spanish. For most Miami customer-facing lines, that is the default we test.
- Does it connect to our PMS or CRM?
- As a named tool with a write gate. We do not dump chats into a spreadsheet and call it an integration.
Engage
Florida companies start on HIVE Bootcamp.
If the chatbot, voice line, automation, or Grok pipeline is not yet scoped, begin there. If the workflow is already constrained, send an engineering brief on this domain.
On-site only · no public phone · no public rate card